Here Is Something They Got Right

Two weeks ago, I traveled from Colorado back to California for a total knee replacement surgery. The surgery had been scheduled before we moved, so we decided to keep the schedule in place. My surgeon did a wonderful job, and my initial recovery was spent in Bakersfield with my daughter.
On Wednesday, the surgeon took the staples out of my knee, and I prepared for my trip back to Colorado. I will admit that I was fearful of the trip. There are so many horror stories about traveling with disabilities. But, I must say my trip an amazing experience.
The experience began as we pulled up to the curb at Orange County, John Wayne Airport. Frontier employees ordered a wheel chair, which met me at the curb. The young man who helped me made sure that my bags were checked, and that I had my seating taken care of. The ticket agent decided that I needed a better seat, and moved me to the very front of the plane where I could extend my leg out into the galley.
From there, the young man took me to the security checkpoint. He was gracious and gentle, removing my shoes for me, and made sure that all metal was removed. He sent three containers through the machine then secured them on the other side. Then, he came back and escorted me into the physical screening area. The TSA agent was very supportive, and kind. He went overboard to insure that I was comfortable with what he was doing.
The young man, put my shoes back on, helped put my stuff back together, and delivered me to the gate. Before he left, he made sure that I had everything I needed and that I was comfortable waiting for my plane.
When I arrived in Denver, a wheelchair was waiting for me. I was wheeled to the gate, where another employee put me on an electric cart. From there I was driven to the edge of the security checkpoint, where a terrific young lady was waiting with yet another wheel chair. She took me to the baggage claim, retrieved my bags, and pushed me plus two bags to the arrival area where I could be picked up.
She stayed with me until the car arrived, and the luggage was placed in the car. She was not satisfied with letting me try to walk to the car. She rolled me to the right up to the car door and made sure I was secure in my seat.
I was so impressed with her caring attention toward me. In my mind, she deserved a good tip, as did the other two employees who helped me from the plane. When I tried to give a tip, she refused it say that she was not allowed to take tips, and that she was just happy for the opportunity to help me.
My experience at both ends of the trip were great, but I honestly want to commend Frontier Airlines for being so supportive, and helpful. They knew how much I had been through, and it almost felt like I became their singular focus throughout the trip. When a company gets it right, they deserve to be noticed. Frontier got it right.